If you run into this inconvenient situation, please go to Start menu of VHS to DVD Converter software, then select Help menu and press on Check for Updates... option. Install all updates found. The software would restart during the installation process. After it loads back up, please navigate to the same option again and look for other pending updates. Install them if any are found. Now you go ahead and try to record the video and audio streams from the VHS player.
In case you need furhter help and assistance, please submit a ticket or send an email to email@example.com where quote the licence number printed on the back of the CD sleeve.