If the Transfer Between PCs button stays gray and you see an error, please follow these steps:

1. Close PCmover.

2. Open Task Manager: Press the “Windows Key + X” and then press “T”.

3. In Task Manager, expand your view if needed, and click the Services tab.

4. Locate “PCmoverService” in the list, right-click “PCmoverService” and click Restart.

5. Close Task Manager. Open PCmover. Click Transfer Between PCs and continue with the transfer setup